Basic Details

Client's Name:

Section A: On-site Team

Please rate us from 1 to 10 on the following parameters.

Appropriate Dressing: Has our team always worn a Allwave Uniform when they have interacted with your team? 12345678910

Professional Behaviour: Has our support team been groomed to serve your end users to the right level (in English/Hindi/regional language)? 12345678910

Followed the Timeline: Have we followed the timelines for your service requests? 12345678910

Technically Sound: Has our install and our NOC team come across as being technically sound on matters related to AV and Unified Collaboration? 12345678910

Helpful and Supportive: Has our team come across as being helpful and supportive to ensure that the service requests are solved on time? 12345678910

Section B: Back-end Team

Has our NOC/Command Center in Mumbai responded to your request within two working hours? 12345678910

Did our team understand your problem and suggest the best possible solution on call? 12345678910

How has their coordination and communication been to solve your service request? 12345678910

Have they come across as friendly and supportive to your needs? 12345678910

Were we able to resolve your service request in 72 hours? 2345678910

Has anyone from our team gone above and beyond to serve you? YesNo

If yes, please provide their name:

Have you received a ticket from our Jira software? YesNo

Section C: Overall Experience

Rate your overall experience working with All-Wave: 12345678910

How can we make this experience better?

Any pending deliverables from our side?

How likely are you to recommend All-Wave to other organizations? 12345678910

If you find it suitable, please share 3 references for us:

Is there any upcoming project where we can work together? YesNot as of now

If yes, share further details and name of a concerned person:

Would you like to rate us on Google as well? YesNo

If yes, we will share a link with you. Please rate us on Google.

Thank you for your feedback and for choosing All-Wave. We look forward to serving you again.

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