How satisfied are you with Allwave AV in the following areas?
1. Design: How satisfied are you with Allwave AV design team's ability to match the project design with your intended requirements?
2. Logistics: How satisfied are you with the timeliness of deliveries and communication from our Logistics team?
3. Project Management: How satisfied are you with the Project Engineer's effectiveness in communication, adherence to the schedule, quality control, completion of the 30-point checklist, QA/QC document, and Handover documents?
4. Task Completion: How satisfied are you with the Project Engineer's ability to meet your needs for audio-visual and unified collaboration?
5. PMO (Project Management Office): How satisfied are you with the P.M.O. team's consistency in sending weekly reports, either general or customized, and the usefulness of these reports in ensuring the project's timely and quality completion?
6. Installation: How satisfied are you with the installation team's quality of work, including termination, rack dressing, cable dressing, labeling of all head-end equipment and cables, and providing adequate ground-level training?
7. Project Engineer: How satisfied are you with the project engineer's completion of the end-user acceptance training, arrangement of a standee for post-sales support, and introduction to the post-sales support team?
8. Commissioning and Training: How satisfied are you with our commissioning and training, with the overall commissioning of the site and the training given to the end users?
We take pride in ensuring that your Automation and Unified Collaboration room is handed over and all our quality processes and checklists are followed and end-user training has been given.
9. Transition to Support: How satisfied are you with the transition process from our project team to our support team and the introduction to the NOC capabilities?
10. Quality Assurance: Has our team followed the QA/QC checklist and have you received our QA/QC checklist and have you signed off on it?
11. Is there any other feedback that you would like to give to Allwave AV? (Constructive criticism is welcomed!)
12. Please share your feedback in a short summary to inspire our team to serve you better. A few words of encouragement will matter a lot to our team and your valuable feedback is highly appreciated!
